Here are our estimated shipping delivery times:

  • USA: 5­-8 business days
  • Canada: 6-­12 business days
  • World: 10­-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. The Customs Policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for Custom’s fees.

Order never arrived:

If your order didn’t end up arriving, be sure to let us know! First, check your shipping confirmation and check that you’ve entered the correct address. If the address was entered incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at support@back2hiphop.com, making sure you quote your order number. We’ll see what can be done.

 

Returns Policy for Appare

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with us right away and provide a photo of the damaged item(s) within a week’s time!

Wrong size:

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get you sorted out.

If you’d like a different size, get in touch with us at support@back2hiphop.com, and we’ll let you know what your next steps are.

Refund Policy – Creative Work

With each upload of creative work to our website, our staff is responsible for making sure the content is appropriate for our general audience. Due to the amount of time/labor involved with viewing each submitted creative work, we will not be able to issue any refunds once your payment has been submitted.

If you have submitted content to the website and would like it removed, please contact us at support@back2hiphop.com.  We’ll need the date of submission, name of the file and the category where the file was uploaded.

In the event of uploading the incorrect file, please notify us right away at support@back2hiphop.com, including the name of the file and the category the creative work was uploaded to.  We’ll be more than happy to assist with the correcting the issue